Noticeboard

Coronavirus COVID-19: In line with national guidance the surgery is no longer accepting requests for face-to-face consultation without a prior on the day telephone call with a clinician. Please phone to book a telephone call. 

Minor Injury Units are based at Camborne/ Redruth Hospital.

Please call 111 to be triaged before attending a Minor Injuries Hospital or visit: https://111.nhs.uk/

There are x-ray facilities available at Camborne/Redruth Hospital.  To access the x-ray service you will need to be referred by your doctor who will provide you with a signed x-ray appointment card and advise you to telephone the x-ray department to book an appointment for your x-ray.  Appointments can be booked between 9am to 8pm, Monday to Friday; and noon to 6pm Saturday, Sunday and bank holidays. 

The West Cornwall Urgent Care Centre based at West Cornwall Hospital in Penzance offers a Nurse Led Service  cover 24 hours a day, 7 days a week  and treats the following conditions:

1. Minor Burns, scalds and injuries.

2. Simple fractures (legs, arms, ankles and wrists). 3. Cuts which require stitching.

4. Chest and urinary infections.

5. Minor falls.

Call NHS 111 for non-emergency health advice (click 'Call 111' blue triangle at the bottom of the page) 

or in case of an emergency 999.

Thank you for your patience and understanding.

Out of Hours
Call 'NHS 111' on 111.

Home Visits
Where possible please try to come to the surgery. If you know you are going to need a visit please telephone in the morning. You will be asked to give a short explanation of the problem so that the doctor can be notified and decide how urgent your request is.

pad_and_penComplaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint.  If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager, in writing, who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.


Praze Surgery Practice Complaints Leaflet

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website