Noticeboard

Coronavirus COVID-19: In line with national guidance the surgery is no longer accepting requests for face-to-face consultation without a prior on the day telephone call with a clinician. Please phone to book a telephone call. 

Minor Injury Units are based at Camborne/ Redruth Hospital.

Please call 111 to be triaged before attending a Minor Injuries Hospital or visit: https://111.nhs.uk/

There are x-ray facilities available at Camborne/Redruth Hospital.  To access the x-ray service you will need to be referred by your doctor who will provide you with a signed x-ray appointment card and advise you to telephone the x-ray department to book an appointment for your x-ray.  Appointments can be booked between 9am to 8pm, Monday to Friday; and noon to 6pm Saturday, Sunday and bank holidays. 

The West Cornwall Urgent Care Centre based at West Cornwall Hospital in Penzance offers a Nurse Led Service  cover 24 hours a day, 7 days a week  and treats the following conditions:

1. Minor Burns, scalds and injuries.

2. Simple fractures (legs, arms, ankles and wrists). 3. Cuts which require stitching.

4. Chest and urinary infections.

5. Minor falls.

Call NHS 111 for non-emergency health advice (click 'Call 111' blue triangle at the bottom of the page) 

or in case of an emergency 999.

Thank you for your patience and understanding.

Out of Hours
Call 'NHS 111' on 111.

Home Visits
Where possible please try to come to the surgery. If you know you are going to need a visit please telephone in the morning. You will be asked to give a short explanation of the problem so that the doctor can be notified and decide how urgent your request is.

Privacy Notice

Praze Surgery holds personal information about patients in the form of their medical records, both on computer and some hard copies.  This is to help our team to look after patients' health needs and it may also be used to protect the health of the public and help manage the NHS as a whole.  Information may be used for clinical audit to monitor the quality of the service the practice provides.  Information used for statistical purposes will be held so that individual patients cannot be identified.

We are committed to protecting patient privacy and every member of staff who works for an NHS organisation has a legal obligation to keep the information we hold about patients confidential.  We will not disclose your information to any third party, without your permission, unless there are exceptional circumstances i.e. in a life or death situation or where the law requires information to be passed on.  We may also have to share your information with our partner organisations e.g. District Nurses or Social Services, this is subject to strict agreements on how it will be used.

Our full Privacy Notice is available here Fair Processing & Privacy Notice

Praze Surgery is registered with the Information Commissioners Office (ICO)

Should you have any concerns about how your information is managed at the practice, please contact the Practice Manager.  If you are still unhappy following a review by the data controller, you can then complain to the Information Commissioners Officer (ICO) via their website www.ico.gov.uk

Population Health Management

What is Population Health Management?

 

Population Health Management (or PHM for short) is aimed at improving the health of an entire population.  It is being implemented across the NHS and this Practice is taking part in a project extending across Cornwall and the Isles of Scilly.

 

PHM is about improving the physical and mental health outcomes and wellbeing of people and making sure that access to services is fair, timely and equal. It helps to reduce the occurrence of ill-health and looks at all the wider factors that affect health and care.

 

The PHM approach requires health care organisations to work together with communities and partner agencies, for example, GP practices, community service providers, hospitals and other health and social care providers.

 

These organisations will share and combine information with each other in order to get a view of health and services for the population in a particular area. This information sharing is subject to robust security arrangements.

How will my Personal Data be used?

 

The information will include personal data about your health care.  This information will be combined and anything that can identify you (like your name or NHS Number) will be removed and replaced with a unique code.

 

This means that the people working with the data will only see the code and cannot see which patient the information relates to.

 

If we see that an individual might benefit from some additional care or support, we will send the information back to your GP or hospital provider and they will use the code to identify you and offer you relevant services.

 

 

Examples of how the information could be used for a number of healthcare related activities include;

 

  • improving the quality and standards of care provided

  • research into the development of new treatments

  • preventing illness and diseases

  • monitoring safety

  • planning services

 

Who will my Personal Data be shared with?

 

Your GP and other care providers will send the information they hold on their systems to the South West and Central Commissioning Support Unit.  SWC CSU are part of NHS England. More information can be found here https://www.scwcsu.nhs.uk/

 

SWC CSU will link all the information together. Your GP and other care providers will then review this information and make decisions about the whole population or particular patients that might need additional support.

 

SWC CSU work in partnership with a company called Optum to help them with this work.  Both SWC CSU and Optum are legally obliged to protect your information and maintain confidentiality in the same way that your GP or hospital provider is. More information about Optum can be found here www.optum.co.uk.

 

Is using my Personal Data in this way lawful?

 

Health and Social Care Providers are permitted by data protection law to use personal information where it is ‘necessary for medical purposes’. This includes caring for you directly as well as management of health services more generally.

 

Some of the work that happens at a national level with your personal information is enabled by other legislation.   Sharing and using your information in this way helps to provide better health and care for you, your family and future generations. Confidential patient information about your health and care is only used like this where allowed by law and, in the majority of cases, anonymised data is used so that you cannot be identified.

 

For more information, speak to our Data Protection Officer who will be happy to help with any queries you may have.

 

What will happen to my Personal Data when the Personal Health Management project is finished?

 

The PHM project is time-limited to 20 weeks.  This will provide enough time to evaluate the benefits of PHM.  Once the project has completed all personal information processed by SWC CSU / Optum will be securely destroyed.  This will not affect any personal information held by your GP or other health or social care providers.

Can I object to my Personal Data being used as part of the Personal Health Management project?

 

You have a right to object to your personal information being used in this way.  If you do choose to ‘opt out’ please contact our Data Protection Officer in the first instance.  If you are happy for your personal information to be used as part of this project then you do not need to do anything further, although you do have the right to change your mind at any time.

 

You also have a number of other rights relating to how your personal information is used.  See our main privacy policy for more information [insert link to practice website].

 

If you still have concerns, you can also contact the Information Commissioner’s Office directly at the following link https://ico.org.uk/make-a-complaint/your-personal-information-concerns/.

 
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