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Noticeboard

Coronavirus COVID-19: In line with national guidance the surgery is no longer accepting requests for face-to-face consultation without a prior on the day telephone call with a clinician. Please phone to book a telephone call. 

TRIAL OF NEW APPOINTMENT & TELEPHONE TRIAGE SYSTEM

Dear patients, Please be advised we have started to trial a new appointment structure and telephone triage system:  with phone lines open from 08:10 hours in the morning from Monday to Thursday and from 08:30 hours on Fridays. 

OTHER INFORMATION

If you are over 40 years old and have not had a Blood Pressure check within the last 5 years, please book an appointment with our healthcare assistant. 

Minor Injury Units are based at Camborne/ Redruth Hospital.

Camborne/Redruth Community Hospital has a Minor injuries and Illness Service.  It is open from 8am to 10pm,  seven days a week, including bank holidays. You do not need to book an appointment  to use the the Minor Injuries and Illness Service and parking is free.

There are x-ray facilities available at Camborne/Redruth Hospital.  To access the x-ray service you will need to be referred by your doctor who will provide you with a signed x-ray appointment card and advise you to telephone the x-ray department to book an appointment for your x-ray.  Appointments can be booked between 9am to 8pm, Monday to Friday; and noon to 6pm Saturday, Sunday and bank holidays. 

The West Cornwall Urgent Care Centre based at West Cornwall Hospital in Penzance offers Doctor cover 24 hours a day, 7 days a week  and treats the following conditions:

1. Minor Burns, scalds and injuries.

2. Simple fractures (legs, arms, ankles and wrists). 3. Cuts which require stitching.

4. Chest and urinary infections.

5. Minor falls.

Call NHS 111 for non-emergency health advice (click 'Call 111' blue triangle at the bottom of the page) 

or in case of an emergency 999

Thank you for your patience and understanding.

Out of Hours
Call 'NHS 111' on 111.

Appointments
The practice strives to meet the needs of all patients. All consultations are by appointment. We offer a mix of appointments, some bookable two weeks in advance, some available 48 hours and 24 hours in advance and we also have appointments available on the day.

We also offer an Improved Access Extended Hours Service especially for patients who are unable to attend during our normal surgery opening times.  Appointments with a Doctor, Health Care Assistant or Practice Nurse are available on Saturday mornings at Connor Downs by rota.  All Saturday appointments must be booked in advance by telephone or in person during our normal opening hours.

Home Visits
Where possible please try to come to the surgery. If you know you are going to need a visit please telephone in the morning. You will be asked to give a short explanation of the problem so that the doctor can be notified and decide how urgent your request is.

Welcome to Praze Surgery 

Praze Surgery aims to provide all our patients with a professional, friendly and appropriate healthcare service of the highest standard. We aim to treat ill health accurately, effectively and in a caring and responsive manner. We promote healthy living by providing dietary and lifestyle advice, as well as providing continuing care for chronic diseases


Coronavirus COVID-19: In line with national guidance the surgery is no longer accepting requests for face-to-face consultation without a prior on the day telephone call with a clinician. Please phone to book a telephone call.

To protect you and others, Praze and Connor Downs surgeries are taking the following measures from Friday 3 April 2020

  • Temperature screening at the doors for patients attending for appointments or to collect medication from our dispensaries
  • Medication collections from dispensary will be limited by a one person in one person out basis
  • If you are attending to make enquiries you will be turned away and asked to phone
  • To accommodate temperature screening, front door opening times will be restricted as follows:

Connor Downs doors open

09:00-12:00 Only

Praze doors open:

Monday - Friday 15:00 – 17:00 only

Please note we will not be able to accommodate your site preference for face-to-face appointments

  • Our telephone lines are open as normal
  • Door opening times are likely change in the future, so please check our website prazesurgery.co.uk before travelling to our surgeries.


PRINCIPLE STUDY.JPG

PRINCIPLE STUDY

COVID-19 is having a devastating effect on people's health, and society in the UK and internationally. So far, there are no specific treatments for COVID-19 that have been proven in rigorous clinical trials to be effective. Most cases are being managed in the community. It is essential that we urgently identify interventions that may favourably modify progression of the infection. An ideal intervention would be one that is safe, with few side-effects, helps prevent disease progression, and can be administered in the community using existing NHS processes.

Our surgery is taking part in a research study being conducted through Oxford University, looking at the different interventions bring used to combat COVID-19 in the community.  If you are over 50 and have developed a fever or new, continuous cough, and wish to discuss taking part, please call the surgery to speak to one of our doctors or our dedicated research team.

Further information can also be found by visiting

https://www.phctrials.ox.ac.uk/principle-trial


 VULNERABLE PEOPLE LETTER INFORMATION

NEED HELP OR ADVICE?

Click here to: Find  out what you can do if you’re struggling because of coronavirus (COVID-19)


REPEAT PRESCRIPTION INFORMATION 

PLEASE ALLOW 5 WORKING DAYS FOR PRESCRIPTIONS TO BE PROCESSED

CLICK HERE TO:

ORDER YOUR PRESCRIPTION

ONLINE NOW 

Please note: Due to change of System; the Online Waiting Room system has now been removed.

Please use Online Prescription Service to Register and Order your Medication

This service will only request a Email & Password.


Coronavirus COVID-19

latest information and advice

Anyone with a new continuous cough OR fever of 37.8 degrees centigrade or higher - must self isolate of 7 days (this includes children)

Travel history is now irrelevant

Anyone with with these symptoms who are WELL are to stay at home and do not need to ring 111 or be tested

Anyone with these symptoms who are UNWELL should go to 111.nhs.uk/COVID-19 for advice, you must NOT come to the surgery.

In line with national guidance the surgery is no longer accepting requests for face-to-face consultation without a prior on the day telephone call with a clinician. Please phone to book a telephone call. 

NHS CORONAVRIUS INFORMATION

Online Symptom Test:

Get coronavirus (COVID-19) advice



Would you recommend our practice to Friends and Family? 

Friends & Family Monthly Result

"The surgery is welcoming and friendly , the access is easy for patients that use walking aids and staff are lovely"

"The nurse I saw was very efficient as well as kind and caring"

"Friendly professional service pleasant staff could not be more helpful from reception to nurse"


Check your postcode is in our Catchment Area

 When you register with our practice you will be assigned a Named Accountable GP. You can see any of our GPs but this doctor will take lead responsibility for the coordination of all services we offer and ensure they are delivered based on their clinical judgement. Existing patients please ask reception staff who your Named Accountable GP is. 



 
Please be aware - when placing a prescription order  confirmation emails are no longer sent. The time frame for the processing of prescriptions has not changed: prescriptions are usually ready for collection 5 working days after receiving the request. 


Electronic Prescription Service

For patients that choose not to, or are ineligible to use our on site dispensaries: Non-dispensing patient's prescriptions will now be sent electronically. If you have not nominated a regular community pharmacy, you will be given a prescription token that can be taken to any pharmacy - they will then be able to access your electronic prescription. This enhanced electronic prescription service is part of a trial supported by NHS Digital.

Find your local Pharmacy


Minor Illness Waiting Times


Connect Support Cornwall - Are you affected by a Long Term Health Condition?Are_you_affected_by_Long_Term_Illness.docx 

(Site updated 05/06/2020)
Order your repeat medications
 
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