TRIAL OF NEW APPOINTMENT & TELEPHONE TRIAGE SYSTEM
Dear patients, Please be advised we have started to trial a new appointment structure and telephone triage system: with phone lines open from 08:10 hours in the morning from Monday to Thursday and from 08:30 hours on Fridays.
If you are over 40 years old and have not had a Blood Pressure check within the last 5 years, please book an appointment with our healthcare assistant.
Minor Injury Units are based at Camborne/ Redruth Hospital and Helston Community Hospital.
Camborne/Redruth Community Hospital has a Minor injuries and Illness Service. It is open from 8am to 10pm, seven days a week, including bank holidays. You do not need to book an appointment to use the the Minor Injuries and Illness Service and parking is free.
There are x-ray facilities available at Camborne/Redruth Hospital. To access the x-ray service you will need to be referred by your doctor who will provide you with a signed x-ray appointment card and advise you to telephone the x-ray department to book an appointment for your x-ray. Appointments can be booked between 9am to 8pm, Monday to Friday; and noon to 6pm Saturday, Sunday and bank holidays.
The West Cornwall Urgent Care Centre based at West Cornwall Hospital in Penzance offers Doctor cover 24 hours a day, 7 days a week and treats the following conditions:
1. Minor Burns, scalds and injuries.
2. Simple fractures (legs, arms, ankles and wrists). 3. Cuts which require stitching.
4. Chest and urinary infections.
5. Minor falls.
Call NHS 111 for non-emergency health advice (click 'Call 111' blue triangle at the bottom of the page)
or in case of an emergency 999
Thank you for your patience and understanding.
Out of Hours Call 'NHS 111' on 111.
Appointments The practice strives to meet the needs of all patients. All consultations are by appointment. We offer a mix of appointments, some bookable two weeks in advance, some available 48 hours and 24 hours in advance and we also have appointments available on the day.
We also offer an Improved Access Extended Hours Service especially for patients who are unable to attend during our normal surgery opening times. Appointments with a Doctor, Health Care Assistant or Practice Nurse are available on Saturday mornings at Connor Downs by rota. All Saturday appointments must be booked in advance by telephone or in person during our normal opening hours.
Home Visits Where possible please try to come to the surgery. If you know you are going to need a visit please telephone in the morning. You will be asked to give a short explanation of the problem so that the doctor can be notified and decide how urgent your request is.
You may if you wish order your request for your repeat prescription and medication electronically using the form below
Please complete the boxes with all the information requested, so that we can fully understand your requirements and dispense your medication without delay.
Electronic requests will be retrieved from the computer at 2pm Monday-Friday. You should then allow at least two working days before coming to the surgery to collect your medication/prescription.
If you are aware that your particular item needs to be ordered in specially for you, we would be grateful if you would allow an extra day
We have a Dispensary at both Praze Surgery and Connor Downs Branch Surgery.
If you live more than one mile from a dispensing chemist you can obtain your medicines from our Dispensaries, at either Praze Surgery or Connor Downs Branch Surgery, during opening hours. The Health Services Regulations on this ruling are very strict.
Dispensary Opening Hours are:
Praze Surgery 8.30am to 6pm Monday to Friday.
Please note that Praze Surgery is closed for lunch from 12.30pm to 1.30pm.
Connor Downs: 8.30am to 12:30pm (12.30pm to 1:30pm closed for lunch) 1:30pm to 6pm Monday, Tuesday and Friday.
8:30am to 12:30pm Wednesday and Thursday.
We offer a Home Delivery Service on a Tuesday and Thursday each week for housebound patients. Please speak to a member of the Dispensary Team for further details.
We aim to provide an excellant service to all of our patients.The service offered by dispensing practices is unique. We feel that our dispensary service very much compliments the work of our Health Care Team.
Our website can be used to order your repeat medicines. Please select the appropriate option from our Home Page.
PLEASE give us your continued support.
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs). The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
From 1 April 2019 the charges are:
If you will have to pay for four or more prescription items in three months, or more than 14 items in 12 months, you may find it cheaper to buy a PPC. The charge for a single prescription item is £9.00, whereas a three month PPC will cost you £29.10 and a 12 month PPC £104.00.
There is further information about prescription exemptions and fees on the NHS website
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.
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