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OTHER INFORMATION

If you are over 40 years old and have not had a Blood Pressure check within the last 5 years, please book an appointment with our healthcare assistant. 

Minor Injury Units are based at Camborne/ Redruth Hospital and Helston Community Hospital.

Camborne/Redruth Community Hospital is a Minor injuries and Illness Service, its open from 8am to 10pm seven days a week, including bank holidays. An Xray service is also available from 9am to 8pm, Monday to Friday; and noon to 6pm Saturday, Sunday and bank holidays. You don't need to book a appointment  and parking is free.

The West Cornwall Urgent Care Centre based at West Cornwall Hospital in Penzance offers Doctor cover 24 hours a day, 7 days a week  and treats the following conditions:

1. Minor Burns, scalds and injuries.

2. Simple fractures (legs, arms, ankles and wrists). 3. Cuts which require stitching.

4. Chest and urinary infections.

5. Minor falls.

Call NHS 111 for non-emergency health advice (click 'Call 111' blue triangle at the bottom of the page) 

or in case of an emergency 999

Thank you for your patience and understanding.

Out of Hours
Call 'NHS 111' on 111.

Appointments
The practice strives to meet the needs of all patients. All consultations are by appointment. We offer a mix of appointments, some bookable two weeks in advance, some available 48 hours and 24 hours in advance and we also have appointments available on the day.

We also offer an Extended Hours Service especially for patients who are unable to attend during our normal surgery opening times.  Appointments with a Doctor or Practice Nurse are available from 18.30 pm until 19.45 pm on  Tuesdays each week, at Praze.  All evening appointments must be booked in advance by telephone or in person during our normal opening hours..

Home Visits
Where possible please try to come to the surgery. If you know you are going to need a visit please telephone in the morning. You will be asked to give a short explanation of the problem so that the doctor can be notified and decide how urgent your request is.

Practice Charter

These are the local standards set within this practice for the benefit of our patients.  It is our job to give you treatment and advice.  Following discussion with you, you will receive the most appropriate care given by suitably qualified people. 

No care or treatment will be given without your informed consent.  In the interest of your health it is important for you to understand all the information given to you.  Please ask us questions if you are unsure of anything. 


Our Responsibility to You

We are committed to giving you the best possible service.

Access:  You will have access to a doctor rapidly in cases of emergency: 24 hours in cases of urgency and otherwise within two working days.  We will arrange a home visit as appropriate for those who are too ill or infirm to be brought to the surgery.

Telephone:  We will try to answer the telephone promptly and to ensure that there are sufficient staff available to do this.  You should be able to speak to a doctor by telephone.

Test Results
If you have undergone tests or x-rays ordered by the practice we will inform you of the results at your next appointment.  If no further appointments needs to be arranged we will advise you when and how to obtain the results. 

Respect
Patients will be treated as individuals and partners in their healthcare irrespective of their ethnic origin or religious and cultural beliefs. 

Information
We will give you full information about the services we offer.  Every effort will be made to ensure that you receive the information which directly affects your health and the care being offered. 

Health Promotion
The practice will offer patients advice and information on steps they can take to promote good health and avoid illness. Self-help which can be undertaken without reference to a doctor in the case of minor ailments. 

Health Records
You have the right to see your health records subject to limitations in the law.  These will be kept confidential at all times. 


Your Responsibility to Us 

Help us to help you.
 
Please let us know if you change your name, address or telephone number.
 
Please do everything you can to keep appointments.  Tell us as soon as possible if you cannot, otherwise other patients may have to wait longer.
 
We need help too.  Please ask for home visits by the doctor only when the person is too ill to visit the surgery.
 
Please keep your phone call brief and avoid calling during the peak morning time for
non-urgent matters.
 
Test results take time to reach us, so please do not ring before you have been asked to do so.  Enquiries about tests ordered by the hospital should be directed to the hospital, not the practice.
 
We ask that you treat the doctors and practice staff with courtesy and respect.
 
Please read our practice booklet & website.  This will help you to get the best out of the services we offer.  It is important that you understand the information given to you.  Please ask us questions if you are unsure of anything.
 
Remember you are responsible for your own health and the health of your children.  We will give you our professional help and advice.  Please act upon it.

 
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