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Noticeboard

OTHER INFORMATION

If you are over 40 years old and have not had a Blood Pressure check within the last 5 years, please book an appointment with our healthcare assistant. 

Minor Injury Units are based at Camborne/ Redruth Hospital and Helston Community Hospital.

Camborne/Redruth Community Hospital is a Minor injuries and Illness Service, its open from 8am to 10pm seven days a week, including bank holidays. An Xray service is also available from 9am to 8pm, Monday to Friday; and noon to 6pm Saturday, Sunday and bank holidays. You don't need to book a appointment  and parking is free.

The West Cornwall Urgent Care Centre based at West Cornwall Hospital in Penzance offers Doctor cover 24 hours a day, 7 days a week  and treats the following conditions:

1. Minor Burns, scalds and injuries.

2. Simple fractures (legs, arms, ankles and wrists). 3. Cuts which require stitching.

4. Chest and urinary infections.

5. Minor falls.

Call NHS 111 for non-emergency health advice (click 'Call 111' blue triangle at the bottom of the page) 

or in case of an emergency 999

Thank you for your patience and understanding.

Out of Hours
Call 'NHS 111' on 111.

Appointments
The practice strives to meet the needs of all patients. All consultations are by appointment. We offer a mix of appointments, some bookable two weeks in advance, some available 48 hours and 24 hours in advance and we also have appointments available on the day.

We also offer an Extended Hours Service especially for patients who are unable to attend during our normal surgery opening times.  Appointments with a Doctor or Practice Nurse are available from 18.30 pm until 19.45 pm on  Tuesdays each week, at Praze.  All evening appointments must be booked in advance by telephone or in person during our normal opening hours..

Home Visits
Where possible please try to come to the surgery. If you know you are going to need a visit please telephone in the morning. You will be asked to give a short explanation of the problem so that the doctor can be notified and decide how urgent your request is.

pad_and_penSuggestions & Complaints

Comments, Concerns and Compliments.

Praze and Connor Downs Surgeries welcome comments, compliments, concerns and complaints.  We always aim to provide the best care we can.  However, we know that sometimes things can go wrong.  When this happens we believe that it is often most effective to sort problems out quickly and informally.  Please talk to any member of staff if you have a problem or concern.  If you need impartial help or advice in resolving a problem the Patient Advice and Liaison Service (PALS) can help you.


Complaints

The NHS Complaints Procedure is a more formal way of resolving a concern.  We want to assure people that they can make a complaint without fear of their care being affected.  We believe it is important to understand why things go wrong so that we can prevent such things happening again.

There are two stages to the Complaints Procedure.  The first stage is called 'Local Resolution'  This is where we work with you to resolve your complaint.  If after this you feel your complaint to be still unresolved you can progress to the second stage by approaching the Parliamentary and Health Service Ombudsman for an 'Independent Review'

If you want to make a formal complaint, please contact the Complaints Manager, Mrs Anne Craig.  You can do this in writing (including email), by telephone or in person.

 


Zero Tolerance

In line with the rest of the NHS we have a Zero Tolerance Policy towards violent or aggressive patients. Aggression includes verbal aggression or threatening behaviour. Any patient behaving in an aggressive or threatening manner towards any member of the practice team, other patients or visitors will receive a letter detailing the behaviour and warning they may be removed from the practice list.

An act of violence by a patient to a member of the practice team, another patient or visitor or damage to practice property will result in the police being called, removal of the patient from the premises, possible criminal proceedings and immediate removal from the practice list.

 
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