TRIAL OF NEW APPOINTMENT & TELEPHONE TRIAGE SYSTEM
Dear patients, Please be advised we have started to trial a new appointment structure and telephone triage system: with phone lines open from 08:10 hours in the morning from Monday to Thursday and from 08:30 hours on Fridays.
If you are over 40 years old and have not had a Blood Pressure check within the last 5 years, please book an appointment with our healthcare assistant.
Minor Injury Units are based at Camborne/ Redruth Hospital and Helston Community Hospital.
Camborne/Redruth Community Hospital has a Minor injuries and Illness Service. It is open from 8am to 10pm, seven days a week, including bank holidays. You do not need to book an appointment to use the the Minor Injuries and Illness Service and parking is free.
There are x-ray facilities available at Camborne/Redruth Hospital. To access the x-ray service you will need to be referred by your doctor who will provide you with a signed x-ray appointment card and advise you to telephone the x-ray department to book an appointment for your x-ray. Appointments can be booked between 9am to 8pm, Monday to Friday; and noon to 6pm Saturday, Sunday and bank holidays.
The West Cornwall Urgent Care Centre based at West Cornwall Hospital in Penzance offers Doctor cover 24 hours a day, 7 days a week and treats the following conditions:
1. Minor Burns, scalds and injuries.
2. Simple fractures (legs, arms, ankles and wrists). 3. Cuts which require stitching.
4. Chest and urinary infections.
5. Minor falls.
Call NHS 111 for non-emergency health advice (click 'Call 111' blue triangle at the bottom of the page)
or in case of an emergency 999
Thank you for your patience and understanding.
Out of Hours Call 'NHS 111' on 111.
Appointments The practice strives to meet the needs of all patients. All consultations are by appointment. We offer a mix of appointments, some bookable two weeks in advance, some available 48 hours and 24 hours in advance and we also have appointments available on the day.
We also offer an Improved Access Extended Hours Service especially for patients who are unable to attend during our normal surgery opening times. Appointments with a Doctor, Health Care Assistant or Practice Nurse are available on Saturday mornings at Connor Downs by rota. All Saturday appointments must be booked in advance by telephone or in person during our normal opening hours.
Home Visits Where possible please try to come to the surgery. If you know you are going to need a visit please telephone in the morning. You will be asked to give a short explanation of the problem so that the doctor can be notified and decide how urgent your request is.
We would like to know how we can improve our service to you and how you perceive our surgery and staff.
To help us with this, we are setting up a virtual patient representation group so that you can have your say. We will ask the members of this representative group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received. We will contact you via email and keep our surveys succinct so it shouldn’t take too much of your time.
We aim to gather as broad a spectrum of patients as possible to get a truly representative sample of the patient community group, Praze Surgery serves.
Thus, we need more patients e.g. parents; 16-65 age group; those with long term medical conditions; disabled; and those from a British Asian Minority (BAME) background to participate at our meetings or make suggestions, via letter, electronically or face to face, which could develop the current service.
If you are happy for us to contact you occasionally by email please click the link below to open the sign-up form and complete all the fields.
Complete the Patient Group Sign-up Form Online
If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.
Download the pdf version of our sign up form
We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.
Many thanks for your assistance
The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.
PPG Meeting Minutes 23/1/19
Praze Patient Survey Ratings Dec 2018Praze Patient Survey Overview of Comments Dec 2018Praze Patient Survey Responders Profiles Dec 2018
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